Your Privacy Matters
Effective Date: October 27, 2025 | Last Updated: October 27, 2025
Welcome to Maple Prep
We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information about you when you visit or use Maple Prep, including our website and related services (collectively, the “Platform”).
By using Maple Prep, you consent to this Privacy Policy. If you do not agree with our policies, please discontinue use of the Platform.
1. Information We Collect
We collect personal and non-personal information to provide, improve, and secure our services.
A. Information You Provide
- Account Information: When you create an account, we collect your name, email address, password, and optional profile details such as grade or school.
- Payment Information: When subscribing to Maple Prep Plus or Maple Prep Pro, payments are processed through Stripe. We never store your full credit card details.
- Communications: Messages or feedback you send us through forms or support channels.
- Submissions: Quiz responses, study progress, or other educational interactions.
B. Information Collected Automatically
- Usage Data: Actions you take on the site (pages visited, quizzes completed, time spent).
- Device Data: Browser type, operating system, IP address, device identifiers.
- Cookies and Similar Technologies: Used for login sessions, preferences, and analytics (see the Cookie Policy below).
C. Information from Third Parties
If you log in using a third-party service (like Google or your TMU credentials), we may receive your name and email address from that provider, depending on their privacy settings.
2. How We Use Your Information
We use the information we collect to:
- Operate and maintain the Maple Prep platform.
- Personalize your learning experience and recommend content.
- Process payments and manage your subscription.
- Communicate updates, promotions, or support messages.
- Improve our website performance and features.
- Ensure compliance with legal obligations and prevent fraud.
Legal Bases for Processing (GDPR)
We process data based on:
- • Consent — when you agree to receive updates or use optional features.
- • Contractual necessity — to deliver subscribed services.
- • Legitimate interests — for analytics and improvements.
- • Legal obligation — to comply with applicable laws.
3. How We Share Information
We never sell your personal data.
We may share your information only in the following cases:
- With Service Providers: To trusted vendors such as AWS (for secure hosting and storage), Stripe (for payment processing), and Google Analytics (for anonymized traffic analysis).
- Legal Requirements: To comply with laws or lawful requests.
- Business Transfers: If Maple Prep undergoes a merger or acquisition.
- With Your Consent: For example, when you apply for a volunteering or internship program.
All third-party processors are bound by strict confidentiality and data protection agreements.
4. Data Retention
We keep your information only for as long as needed to fulfill the purposes outlined here, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time (see Section 8).
5. International Data Transfers
Our servers are primarily located in Canada, but we may transfer data internationally (e.g., to the United States) for hosting or analytics.
We ensure equivalent data protection through:
- Standard Contractual Clauses (SCCs) for EU users
- Compliance with PIPEDA and GDPR data transfer requirements
6. Security
We employ administrative, technical, and physical safeguards to protect your information. This includes encryption, limited access, and secure data centers (AWS).
However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep them confidential.
7. Children's Privacy
Maple Prep is intended for users aged 13 and older.
- We comply with the Children's Online Privacy Protection Act (COPPA) and PIPEDA.
- We do not knowingly collect personal data from children under 13.
If you believe we have unintentionally collected data from a child, contact privacy@mapleprep.ca and we will delete it immediately.
8. Your Rights
Depending on your region (e.g., Canada, EU/EEA, California), you may have the following rights:
To exercise any rights, email us at privacy@mapleprep.ca.
We may request verification of identity before processing your request.
9. Your Choices
- Cookies: Manage or disable cookies through browser settings.
- Emails: Unsubscribe from marketing communications via email links.
- Account Deletion: Contact support to permanently delete your account.
- Do Not Track: We respect “Do Not Track” signals where supported.
10. Third-Party Services
We integrate third-party services for better functionality:
- AWS (Amazon Web Services) – secure hosting and data storage.
- Stripe – encrypted payment processing.
- Google Analytics – anonymized traffic data.
These third parties are subject to their own privacy policies and comply with applicable data protection laws.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. If changes are material, we may notify you via email or an in-app notice.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our practices, contact us at:
Cookie Policy
This Cookie Policy explains how Maple Prep uses cookies and similar technologies to recognize you when you visit our website or use our services.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites recognize your device and improve user experience (e.g., remembering login sessions or preferences).
2. Types of Cookies We Use
| Type | Purpose | Examples |
|---|---|---|
| Essential Cookies | Required for the Platform to function properly. | Authentication, security, login sessions. |
| Performance Cookies | Collect data on how you use Maple Prep. | Page views, time spent, error tracking. |
| Functional Cookies | Enable personalization and preferences. | Language, theme, last visited unit. |
| Analytics Cookies | Help us understand usage trends to improve the platform. | Google Analytics cookies. |
| Marketing Cookies | Used (if applicable) for targeted promotions. | Email signup tracking, referral analytics. |
3. How We Use Cookies
We use cookies to:
- • Keep you signed in.
- • Remember your preferences (e.g., theme, course progress).
- • Improve performance and speed.
- • Analyze usage to enhance learning experiences.
- • Ensure platform security.
4. Managing Cookies
You can manage or disable cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies and Other Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Edge: Settings → Site Permissions → Cookies and Site Data
Please note that disabling cookies may affect some features of Maple Prep (such as saving progress or staying logged in).
5. Third-Party Cookies
Some cookies come from third parties, such as Google or Stripe, for analytics and payment processing. These services have their own privacy and cookie policies.
6. Changes to the Cookie Policy
We may update this Cookie Policy periodically to reflect changes in technology or legal requirements. The updated version will be posted on this page with the revised “Last Updated” date.
7. Contact
If you have questions about our use of cookies, please contact: privacy@mapleprep.ca
Compliance Summary
This Privacy & Cookie Policy complies with: